What Is a Smartwatch?

A smartwatch is a cutting-edge wearable device designed to be worn on the wrist. Beyond simply displaying the date and time, these sophisticated timepieces boast a plethora of advanced features, such as integrated cameras, calling capabilities, internet browsing, and more. Additionally, certain fitness bands are categorized as smartwatches, focusing primarily on health and fitness metrics like step counting and heart rate monitoring.

Why Are More People Choosing Smartwatches?

The global trend is shifting towards modern smartwatches, particularly among the younger demographic, who are increasingly opting for these innovative devices over traditional wristwatches. Smartwatches offer a myriad of functionalities beyond mere timekeeping, making them indispensable accessories in today's digital age. Once you experience the convenience and versatility of a smartwatch, reverting to conventional timepieces may seem obsolete.

What Are the Advantages of Smartwatches?

One of the most significant advantages of smartwatches is their ability to receive notifications and calls even when your smartphone is out of reach. This seamless connectivity ensures you stay informed and connected at all times, enhancing both productivity and convenience.

Is My Mobile Phone Compatible with Every Smartwatch?

While most smartwatches are compatible with the majority of smartphones, it's important to note that Apple watches are exclusively compatible with Apple devices. We recommend verifying compatibility either through individual model specifications or by consulting our experts before making a purchase, as certain devices may have compatibility restrictions.

Can Smartwatches Function Independently from a Phone?

While many smartwatches offer standalone functionality, some advanced features may require pairing with a smartphone. However, basic functionalities such as timekeeping and fitness tracking can typically be accessed without a phone connection.

Can I Send Texts from a Smartwatch?

The capability to send text messages varies among different smartwatch models. Some devices offer this feature, allowing you to compose and send texts directly from your wrist for added convenience.

Are Smartwatches Waterproof?

While most smartwatches boast water-resistant properties, the level of waterproofing may vary between devices. It's essential to review the waterproof ratings of individual models to ensure they meet your requirements.

How Do I Determine the Right Size?

Leather and rubber straps are adjustable to accommodate different wrist sizes. For watches with metal bracelets, some are adjustable, while others may require links to be removed for a custom fit. We recommend seeking assistance from your local watch repair shop for precise sizing adjustments.

Are the Images on Your Website Accurate?

Yes, all product images featured on our website are authentic photos captured in our studio, providing an accurate representation of the items we offer.

Do You Sell Used Smartwatches?

Regrettably, we exclusively deal in brand-new smartwatches. However, we occasionally introduce imported "pre-owned" collections from the UK and USA, which will be announced on our Instagram page.

How Can I Place an Order?

You can conveniently place your order through our website or visit our outlet in Saddar, Karachi, to explore our products in person.

Can I Place an Order via Phone?

Yes, you can place your order by contacting us at our dedicated phone number: 021-32244243 / 0331-3519739.

Payment, Replacement & Refunds

What Payment Methods Do You Accept?

For online orders, we offer cash on delivery as a payment option. Additionally, payments can be made via Easy Paisa, Jazz Cash, or bank transfer. Please contact us for further details.

Do You Accept Card Payments?

At present, we exclusively accept cash payments at our outlet. However, nearby ATMs can be utilized to obtain cash for purchases.

How Do I Apply a Discount Code?

During the checkout process, you can enter your discount code to redeem the applicable discount. Feel free to contact us for assistance if needed.

What Should I Do If I Receive a Damaged or Defective Item?

In the event of receiving a damaged or defective item, please contact us within 48 hours of delivery at 021-32244243 / 0331-3519739, and we will arrange for a replacement promptly.

What Is Your Warranty Policy?

We offer a 7-day checking warranty on our products, ensuring your peace of mind and satisfaction with your purchase.

What Is Your Returns Policy?

If you receive a faulty item, we can issue a replacement based on stock availability. Additionally, if you are dissatisfied with the size or color of your purchase, a replacement can be requested, subject to availability.

Do You Provide Refunds for Courier Charges?

Courier charges for faulty items will be refunded; however, for returns without valid reasons, courier charges will not be reimbursed. Please note that if you opt for a size or color exchange, courier charges will apply.

How Can I Request a Refund or Product Replacement?

Simply contact us at 021-32244243 / 0331-3519739, and our dedicated team will guide you through the necessary steps for processing your refund or replacement request.

Shipping and Delivery

Which Courier Company Do You Use?

We collaborate with leading courier providers such as TCS, Leopard, BlueEx, Trax and Bykea for reliable and efficient delivery services. All shipments are tracked and require a signature upon delivery.

What Is the Expected Delivery Timeframe?

For Karachi residents, we offer same-day or next-day delivery services. For orders outside Karachi, please allow 3-5 working days for delivery to all cities across Pakistan.

Are There Any Shipping Charges?

We provide free delivery services across Pakistan, ensuring a hassle-free shopping experience for our valued customers.

Do You Offer International Shipping?

At present, we exclusively deliver within Pakistan. However, if you are an international customer wishing to send gifts to friends or family in Pakistan, we are more than happy to assist you with your order.

Why Has My Order Been Delayed?

Occasionally, certain items may sell out quickly, resulting in delays in fulfilling orders. In such cases, we will promptly notify you by phone, offering the option to either cancel the order or wait for the item to be restocked.

Can I Collect My Order?

Yes, you can opt to collect your order from our outlet store in Saddar, Karachi, at your convenience.

What Should I Do If I Haven't Received My Product Yet?

If you haven't received your product within the expected timeframe, please don't hesitate to contact our helpline at 021-32244243 or 0331-3519739 for assistance with tracking your order.

Experience seamless shopping and exceptional customer service with Tiktec – your ultimate destination for premium tech products and accessories.